Privacy Policy

Last updated: 16 May 2026

Welcome to MercServices. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us regarding vehicle repair and maintenance services.

1. Who We Are

MercServices
Unit 11, Puma Trade Park, 145 Morden Rd, Mitcham
CR4 4DG
United Kingdom

Email: info@mercservices.co.uk
Phone: 020 8648 7695

For the purpose of data protection laws, MercServices is the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following personal information:

Information you provide directly

  • Name

  • Email address

  • Telephone number

  • Vehicle registration number

  • Vehicle make and model

  • Service or repair enquiries

  • Any information you provide through contact forms, bookings, or emails

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Book and manage vehicle repairs or servicing

  • Contact you regarding your vehicle or appointment

  • Provide customer support

  • Improve our website and services

  • Maintain business records

  • Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so under UK GDPR.

4. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

  • Contract – to provide requested services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – where required by law

  • Consent – where you have agreed to receive marketing communications

5. Marketing Communications

If you opt in, we may send you:

  • Service reminders

  • MOT reminders

  • Promotions or special offers

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal data to third parties.

6. Sharing Your Information

We may share your information with:

  • MOT testing providers

  • Parts suppliers

  • Payment processors

  • IT and website service providers

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your personal data and process it lawfully.

7. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may include:

  • Essential website functionality cookies

  • Analytics cookies (such as Google Analytics)

  • Preference cookies

You can control or disable cookies through your browser settings.

8. Data Retention

We only keep your personal data for as long as necessary to:

  • Provide services

  • Meet legal, tax, and accounting requirements

  • Resolve disputes

  • Enforce agreements

Vehicle service records may be retained for legitimate business and warranty purposes.

9. Data Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no internet transmission can ever be guaranteed completely secure.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

12. Complaints

If you are unhappy with how we handle your data, you can contact the UK Information Commissioner’s Office (ICO):

Information Commissioner's Office (ICO)

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

MercServices
Unit 11, Puma Trade Park, 145 Morden Rd, Mitcham
CR4 4DG
Email: info@mercservices.co.uk
Phone: 020 8648 7695